Operational admin
Back-office administration
Order processing, invoice preparation, supplier and purchase records, diary and inbox management, and routine internal administration handled to your process, not ours.
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Welcome to TechLexiq Ltd
Outsourced business support for UK companies
TechLexiq Ltd is a business support services provider based in Birmingham. We take on the recurring administrative, data handling, and systems work that companies need completed accurately and on schedule, but do not want to hire permanent staff to do.
Every engagement runs under a written service agreement with a defined scope, a named point of contact, and an agreed turnaround time. We charge either a fixed monthly retainer or a fixed project fee, agreed in writing before work begins.
What we do
What we do
We handle six categories of business support work. Each is delivered as an ongoing service or a defined project.
Accurate records
Data management
Data entry, migration between systems, deduplication, validation, and structured cleansing of customer, product, and financial records.
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Queue handling
Customer support administration
First-line email and ticket handling, response drafting, escalation routing, and helpdesk queue management within agreed service levels.
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Documentation
Document and records administration
Preparation, formatting, indexing, and retention management of business records, including onboarding packs, supplier files, and internal documentation.
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Platform upkeep
Business systems administration
Configuration and day-to-day administration of the CRM, accounting, project management, and workflow tools you already use, including user management and routine integration upkeep.
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Management reporting
Reporting and analysis
Recurring management reports, dashboard maintenance, and reconciliation of data across systems into a single reporting output.
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Pricing
How we charge
We want this to be plain, because a lot of service companies are vague about it. TechLexiq Ltd earns revenue in three ways, and only these three:
Monthly retainers
The majority of our income. A client contracts for an agreed volume of support hours or an agreed scope of recurring work each month, at a fixed monthly fee. Billed monthly in advance.
Fixed-scope project fees
One-off pieces of work with a defined deliverable and end point, such as a data migration or a records clean-up. Quoted as a single fixed fee against a written scope, invoiced in agreed stages.
Hourly ad-hoc work
Additional work requested outside an agreed retainer scope, charged at our published hourly rate and approved in writing before it starts.
How it works
How an engagement runs
Five stages, from the first call to the quarterly review. Nothing starts before you have accepted a written scope.
- Response to client queries
- within one working day
- Standard task turnaround
- two working days from receipt, unless a different deadline is agreed in the scope
- Reporting
- written summary of completed and outstanding work every week
- Business hours
- Monday to Friday, 9:00 to 17:30 UK time, excluding England and Wales bank holidays
Scoped monthly retainers
Who it is for
Who this service is for
We built TechLexiq for small and mid-sized UK businesses that have more administrative work than the team can absorb, but not enough to justify a permanent hire.
The pattern is consistent: order processing and data entry get pushed onto people whose time is worth more elsewhere, records fall behind, and reporting becomes a monthly scramble. Hiring is the obvious fix, but a salary, National Insurance, holiday cover, and management time are a heavy commitment for work that fluctuates.
A scoped retainer sits between those two options. Defined work gets done to a known standard, at a cost that tracks the volume rather than the payroll.
Where we fit
Industries we support
Each engagement is scoped against your actual workflow rather than a sector template.
Get started
Ready to get a quote?
Tell us what the work involves and we will come back with a written scope and a fixed price. There is no charge for scoping and no obligation to proceed.
Or contact us directly
- Email
info@techlexiq.com - We respond to enquiries within one working day, Monday to Friday, 9:00 to 17:30 UK time.
- Flat 1, 283 Gillott Road, Birmingham, England, B16 0RX