What we do

Our services

TechLexiq Ltd delivers six defined categories of business support. Each one can be contracted as a recurring monthly service or as a fixed-scope project.

Administrator working through paperwork and invoices at an office desk Operational admin

01 — Service

Back-office administration

Day-to-day operational admin, handled to your documented process.

Included

  • Order and quote processing
  • Purchase and supplier record maintenance
  • Invoice preparation and chasing
  • Expense logging
  • Shared inbox and diary management
  • Meeting notes and action tracking

How we charge: monthly retainer based on agreed hours or transaction volume. Ad-hoc overflow charged hourly at £48 per hour.

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Hands typing on a laptop showing a structured data spreadsheet Accurate records

02 — Service

Data management

Getting business data into a usable, accurate, and consistent state, and keeping it there.

Included

  • Structured data entry
  • Migration between platforms
  • Deduplication and merge handling
  • Field validation and standardisation
  • List cleansing
  • Scheduled data audits

How we charge: fixed project fee for one-off migrations and clean-ups, quoted per record volume, from £750. Ongoing maintenance on monthly retainer.

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Support administrator working through an email and ticket queue on a laptop Queue handling

03 — Service

Customer support administration

Administrative handling of your inbound support queue, within agreed service levels.

Included

  • First-line email and ticket triage
  • Response drafting from your approved templates
  • Escalation routing
  • CRM and helpdesk record updating
  • SLA monitoring
  • Queue reporting

Excluded

we do not provide inbound telephone call handling, and we do not make decisions on refunds, credit, or complaints outcomes. Those remain with you.

How we charge: monthly retainer based on agreed ticket volume bands. Volumes above band charged at £48 per hour.

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Stacked paper documents and labelled file folders in an office Documentation

04 — Service

Document and records administration

Preparation and upkeep of business documentation and records.

Included

  • Document formatting and template production
  • Onboarding and supplier pack assembly
  • File indexing and naming conventions
  • Retention schedule administration
  • Archive organisation

Important

this is administrative support only. We do not provide legal, accounting, tax, or regulatory advice, and we do not act as a compliance officer or nominated officer for any client.

How we charge: fixed project fee for one-off document sets and template builds, from £650. Ongoing records administration on monthly retainer.

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Colleagues configuring a business software platform together on a laptop Platform upkeep

05 — Service

Business systems administration

Administration and routine upkeep of the software platforms your business already runs on.

Included

  • User account and permission management
  • Workflow and automation configuration within existing platforms
  • Template and field setup
  • Routine integration monitoring
  • Internal process documentation

Excluded

we do not provide IT security services, network administration, or managed IT support, and we do not act as your IT provider.

How we charge: fixed project fee for initial configuration and setup work, from £900. Ongoing administration on monthly retainer.

Read the full serviceRequest a quote

Management reporting dashboard with charts displayed on a screen Management reporting

06 — Service

Reporting and analysis

Turning data that already exists in your systems into reports your team will actually use.

Included

  • Recurring management report production
  • Dashboard build and maintenance in your existing reporting tools
  • Cross-system reconciliation
  • Variance commentary against agreed measures

Excluded

we do not provide financial audit, statutory accounts preparation, or investment analysis.

How we charge: fixed project fee for initial dashboard build, from £850. Recurring report packs on monthly retainer.

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How it works

How an engagement runs

Five stages, from the first call to the quarterly review. Nothing starts before you have accepted a written scope.

Response to client queries
within one working day
Standard task turnaround
two working days from receipt, unless a different deadline is agreed in the scope
Reporting
written summary of completed and outstanding work every week
Business hours
Monday to Friday, 9:00 to 17:30 UK time, excluding England and Wales bank holidays

Get started

Ready to get a quote?

Tell us what the work involves and we will come back with a written scope and a fixed price. There is no charge for scoping and no obligation to proceed.

Request a scope and quote

Or contact us directly

  • Email
    info@techlexiq.com
  • We respond to enquiries within one working day, Monday to Friday, 9:00 to 17:30 UK time.
  • Flat 1, 283 Gillott Road, Birmingham, England, B16 0RX