How It Works

Hand signing a written service agreement on a desk

Written scope first

The ground rules

Nothing starts on a verbal brief

Before any engagement begins you receive a scope document setting out the work we will cover, the work that sits outside it, turnaround times, the fee basis and the notice period. If the requirement changes, the scope is amended in writing and repriced before the change takes effect.

This is deliberate. Unscoped arrangements are why outsourced staffing and administration relationships break down, and vague scopes are how clients end up with invoices they were not expecting.

We work inside your systems

We do not ask you to move to our tools. We work in the HR, payroll and time systems you already run, following your documented procedures. Where a procedure is not documented, we write it down during onboarding and give you the record.

A practical consequence is that your data mostly stays where it already is. We work in your systems rather than copying your records into ours.

Access on a least-privilege basis

We request the minimum system access needed for the contracted work, on named individual accounts rather than shared logins. Access is reviewed at each quarterly review and revoked within five working days of an engagement ending.

Checks before day one

For staffing assignments, right to work verification and assignment documentation are completed before a worker starts, not chased afterwards. Each worker receives the Key Information Document they are entitled to before the assignment begins.

Step by step

From enquiry to review

Every engagement follows the same six stages, whether it is a two-week booking or an ongoing payroll arrangement.

Padlock resting on a computer keyboard, representing controlled access to worker data

UK GDPR processor

Confidentiality

How we handle your data

Staffing, HR and payroll work all involve personal data about real people, much of it sensitive. It is handled accordingly.

We process client and worker data as a data processor under UK GDPR, on your written instructions, under a data processing agreement that forms part of our service agreement
We work inside the client’s own HR and payroll systems wherever the work allows, so client data generally stays under the client’s control
Where we must hold a working copy — a timesheet batch or a pay file — it is kept on access-controlled accounts and deleted within 30 days of the engagement ending, unless a statutory retention period requires otherwise
Payroll and right to work records are retained for the periods UK law requires and are not used for any purpose other than delivering the agreed service
We do not engage sub-processors to carry out client work without the client’s prior written approval
Everyone working on a client engagement is bound by written confidentiality obligations
Data breaches affecting client or worker data are reported to the client without undue delay and in any event within 24 hours of discovery

What you can rely on

Our commitments

These apply to every engagement, whatever its size.

Written agreement first: Scope, fee basis, turnaround times and notice period are agreed in writing before any work starts
A named lead contact: One person is assigned to your account at the start of the engagement and stays with it
A weekly written summary: Completed work and outstanding items, in writing, every week of the engagement
Monday to Friday, 9:00 to 17:30: UK time, excluding England and Wales bank holidays

Our limits

What we do not do

Being clear about limits is part of being a credible provider. Where something falls outside this list, we will say so rather than stretch a proposal to fit.

We do not give employment law, HR, tax, pensions, immigration or financial advice

We do not hold or handle client or worker funds

We do not carry out permanent recruitment or executive search

We do not make disciplinary, grievance, redundancy or dismissal decisions for a client, or attend hearings

We do not act as a registered office, nominee, company secretary or data protection officer for clients

We do not carry out Self Assessment or personal tax return work

Get started

Tell us what you need

Send us the requirement — the roles and volumes, the administration you want covered, or both — and we will come back with a written scope and a quote. There is no charge for scoping and no obligation to proceed.

Discuss your requirements